Recently i purchased the top of the line Mr. Coffee. It has the thermal carafe and is a very nice looking unit. After only 8 months the coffee maker has stopped working. Normally I wouldn’t think much of this and just ask to have it fixed but when I called customer service I was treated very rudely, offered no help or options at all, and finally accused of not reading the manual in which it tells me to save the receipt because it is going to break and mr coffee wont help without it. Well I guess going forward I could save my receipts for every small purchase I make….. or perhaps I should stay away from Mr. Coffee! Ill let you make your own decision.